Clickatell Launches Chat 2 Pay with FlySafair for WhatsApp Cell Funds
2023-02-02
FlySafair clients can now make sooner, safer and extra handy funds to the airline through their cellphones.
REDWOOD CITY, California., February 2, 2023 /CNW/ — Clickatellthe Chat Enterprise and cellular messaging chief, right now introduced that they’ve gone dwell with its Chat 2 Pay function with FlySafair, South Africa’s main low-cost airline. FlySafair is the primary airline on the planet to deploy Chat 2 Pay with a payment-by-connection functionality that enables its clients the comfort of easy cellular funds by way of FlySafair’s WhatsApp channel.
Clickatell with FlySafair launches Chat 2 Pay, enabling funds for vacationers on WhatsApp
“We’re at all times searching for methods to enhance our buyer expertise and are due to this fact very excited that our clients can now pay for his or her baggage with a cost hyperlink shared to their cellphones through WhatsApp. There isn’t a longer a necessity for our clients to face in line on the airport to pay for baggage, ” defined Kirby GordonChief Advertising and marketing Officer at FlySafair.
FlySafair clients can entry the WhatsApp service by sending “Hiya” to the FlySafair enterprise account at +27 87 357 0030. As soon as within the WhatsApp channel clients can choose “My Reserving” after which “Purchase Bag” and observe the directions on the secure cost hyperlink to make a purchase order through WhatsApp. Prospects may scan a QR code on the check-in counters to obtain the safe cost hyperlink.
FlySafair, acknowledged by TripAdvisor as one of many world’s main carriers based mostly on the amount and high quality of critiques and rankings for airways worldwide, bucks the pattern of airways utilizing cellular apps to handle shopper wants through the use of WhatsApp as a handy, rapid and optimum customer support and transaction channel . for its clients. By including Chat 2 Pay, FlySafair helps its clients save time and securely make funds additional by clicking on the Chat 2 Pay hyperlink delivered in a WhatsApp message with out forcing them to disclose their private cost data to a name heart agent or learn the cost card particulars over the telephone.
Interacting and negotiating with airways by way of cellular messaging has already been welcomed by vacationers. The newest from Clickatell Chat Business Trends Report: Travel Edition 2022, discovered that 89% of shoppers want to use cellular messaging to work together with airways and 77% mentioned they’re keen to make use of a cellular cost hyperlink with journey manufacturers. Enterprise in cellular messaging is changing into the popular means for shoppers to barter, be accountable 71% of retail visitors and technology 61% of on-line buying orders.
“We’re delighted to work with FlySafair to rework the expertise of its clients by enabling cost with their cellphones. No person has time to face in queues anymore, and nearly each grownup on the planet has a cell phone. There’s a important alternative for airways all over the world to enhance the journey expertise of its clients by enabling them to browse, e book and pay, in addition to handle their journey bookings on their cellphones,” mentioned Jeppe DorffChief Product and Expertise Officer at Clickatell.
A couple of yr in the past FlySafair expanded its customer support by providing the favored WhatsApp channel by way of the Clickatell Platform. The FlySafair WhatsApp channel hosts key details about buyer bookings, flight standing, normal flight data, the flexibility to check-in and obtain boarding funds through WhatsApp, the flexibility to speak with a dwell agent and now the flexibility to make funds for additional services.
“Our objective is to supply all of the performance presently accessible on our web site by way of the WhatsApp channel, making end-to-end reserving and reserving as straightforward as attainable,” added Gordon.
For extra details about Chat 2 Pay, please go to the Clickatell product web page here.
About Clickatell
Clickatell is the worldwide chief in Chat Commerce, guiding companies to attach, work together and transact with shoppers anytime, wherever on chat. The low / no-code, feature-rich Chat Commerce Platform sits on the intersection of communications (CPaaS, CCaaS) and commerce (digital funds). Clickatell serves greater than 10,000 clients, together with Fortune 50 manufacturers. Clickatell is headquartered in Silicon Valley, CA, and has workplaces in Canada, South Africa and Nigeria. Be taught extra at www.clickatell.com.
About FlySafair
FlySafair is a low-cost airline working in South Africa. Flights can be found between OR Tambo, Lanseria, Cape CityPort Elizabeth, George, East London, Durban Bloemfontein from solely R599. In March 2022FlySafair has launched flights between OR Tambo and Mauritius, its first regional vacation spot. The airline was awarded Airline Firm of the Yr on the South African Civil Aviation Authority awards in 2019 together with Plane of the Yr, Aviation Buyer Providers, Aviation Security and Aviation Upkeep Organisation. The airline additionally acquired high honors from the Cirium On-Time Efficiency Evaluation 2021 for being essentially the most on-time airline within the center east and Africa in 2021. FlySafair was additionally named Greatest Airline Africa and Indian Ocean within the TripAdvisor Travellers’ Selection™ awards for Airways in 2018, 2019 and 2020. FlySafair commenced operations in October 2014 and is ranked South Africa most on-time airline, whereas proudly being the Trusted Dwelling Service for the Springboks.
Environmental Contacts
1. Clickatell, Andrea Mahoney, andrea.mahoney@clickatell.com+1415-846-1543
2. Clickatell, Nadia Louw, nadia.louw@clickatell.com+2721-036-1958
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SOURCE Clickatell
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