Girl stranded on motorway at 5am after RAC ‘refused to assist’
A girl claims she was ‘trapped’ on the facet of a motorway in freezing situations after roadside help refused to assist.
Sophie Clayton, 26, had been driving alongside the M60 to work at 4.45am on January 19.
She had a flat tire when she pulled over and was pressured to name the RAC to which she has a membership.
It was darkish, freezing, and site visitors whizzed by as she spoke to the operator on the telephone.
Sophie, who works at Trafford Park, instructed Metro.co.uk: “I really feel very weak and unsafe.
“I defined to the operator that I did not know if it was the pothole within the street or the gravel that triggered the flat tire, and the operator responded instantly that they would not attend as a result of they do not restore or assist with tire repairs.”
“The operator positively sensed that I used to be scared, however she saved repeating herself and will solely advise me to name my insurance coverage firm or a non-public towing firm as a result of there was nothing else she might do.”
Sophie mentioned she then known as the police as a result of the RAC wouldn’t come to assist her.
She is now contemplating a job change as a result of she is nervous concerning the each day drive from Blackburn to Trafford Park for work.
The 26-year-old mentioned her driving confidence had been “severely hit”.
An RAC spokesman instructed Metro.co.uk: “As Sophie was within the lane of the motorway, our name middle agent ought to repeat the protection recommendation all members have heard when calling our defective telephone line – dial 999.
“We’re very sorry this didn’t occur and have resolved the problem with staff members.
“Whereas we cope with 1000’s of tyre-related failures every week, together with punctures brought on by potholes, Sophie instructed us she hit particles on the street, which was thought-about a street site visitors collision and never a failure.
“We apologize to Sophie for our name agent’s error and can agree together with her as a gesture of goodwill.”
Sophie, whereas understanding the trouble, shared her story nonetheless to lift consciousness of the “horrific” remedy she felt.
Ready for assist subsequent to the M60, solely to be instructed assist wouldn’t come nonetheless haunts her.
The 26-year-old added: “I am not completely proud of the RAC evaluation because it does not give me hope that they’ll assist their paying prospects sooner or later.”
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